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My customer has paid their invoice, but Satago still shows it as outstanding

My customer has paid their invoice, but Satago still shows it as outstanding

  • Verified

    • Why does this happen?

    Satago updates invoice information by syncing with your accounting software.

    It is important to verify that the payment has indeed been allocated to the corresponding invoice within your accounting package. In the event that this allocation has only recently been completed, please be aware that the invoice details in Satago will refresh and update during the next data synchronisation with your accounting software.

    What should I do?

    1. Check your accounting software

    First, make sure the payment has been correctly allocated to the invoice in your accounting package.

    2. Sync Satago with your accounting software

    • Cloud accounting software (e.g., Xero, QuickBooks, Sage Business Cloud): You can run a manual sync to update Satago with the latest information.

    • Sage 50: You’ll need to perform a full sync from your computer to update Satago.

    3. Wait for the next sync

    Satago automatically syncs with your accounting software at regular intervals. If you’ve just made changes, it may take a short while for the update to appear.

    How do I run a manual sync?

     

    Still seeing the invoice as outstanding?

    If you’ve checked the above and the invoice is still showing as unpaid in Satago, please contact our customer support team via the Satago Help Centre.