This FAQ is related to Sage 50 connections only.
Resolving Duplicate Invoices in Satago
If you notice duplicate invoices in your Satago organisation, follow the steps below to resolve the issue.
What should I do if I see duplicate invoices in Satago?
If duplicate invoices appear in your Satago platform, please complete a full resync to update your data.
You may experience this issue if you have had to restore your Sage 50 database from a backup or had issues with synchronisation in Sage Remote Data Access on your Sage 50 account. In these scenarios Sage 50 may renumber the invoice transactions which can result in duplicate invoices being sent to Satago.
How to Complete a Full Data Synchronisation
The steps depend on how you’ve connected Satago to your Sage50 account:
If you use Connected Services in Sage:
Follow these instructions: How to perform a full re-sync from Connected Services in Sage 50.
If the issue persists after a full synchronisation, disconnect and reconnect Satago from Sage.
If you use the Sage50 connector:
Follow our guide: Complete a Full Re-Sync from the Sage 50 connector.
Data Sync Timeframe
After completing a full re-sync, please allow about 20 minutes for your data to update in Satago.
Who can I contact for help?
If you are still experiencing issues or have questions about your account, please reach out to our customer success team via the Satago Help Centre.