Reconnect your accounting software Automated reminders are paused as the accounting system is out of sync.

Issue Description

Users may experience instances where the software falls out of sync or outdated. This is often caused by connectivity issues with cloud-based accounting software providers (e.g., Xero) or with local connectors for desktop systems such as Sage 50. These synchronisation issues can result in data discrepancies. To help maintain accuracy and prevent the delivery of incorrect reminders or statements, Satago will automatically pause the sending of emails and SMS messages if no data has been synchronised within the past 48 hours.

Open

Next steps

For Sage 50 users

• Sage 50 Connected Services If you are using the connected services with-in Sage 50 follow the following https://tickets.support.satago.com/servicedesk/customer/portal/9/article/4037181475

• Satago Connector If you are using the Satago Connector follow these steps to follow a full re-sync https://tickets.support.satago.com/servicedesk/customer/portal/9/article/3999531027

  • If the above has not resolved the issue, please follow these stepshttps://tickets.support.satago.com/servicedesk/customer/portal/9/article/3953263198

•  

For cloud Accounting Software, such as Xero, Quickbooks, Sage Cloud Accounts etc.

• 1. Login to Satago and Click on Admin → Organisation → Options

• 2. Click on Import Now, or Re-connect if it is shown, and follow any other prompts on screen.

Open

Contact Support

If the issue persists after following these steps, please contact support for further assistance.