FAQ - Multi-Factor Authentication
Multi-Factor Authentication (MFA) adds an extra layer of security to your Satago account by requiring more than just a password to log in. This helps protect your account even if your password is compromised.
What is MFA?
MFA is a security process that requires users to provide two or more verification factors to access their account. In Satago, this means:
Something you know (your password)
Something you have (access to your registered email address)
How do I enable MFA for my company?
Only an Admin user can enable MFA for your organization. To do this:
Go to Admin > Organisation > Users in the Satago portal.
Tick the box to enable MFA and invite all users to set up multi-factor authentication.
Once enabled, MFA will apply to all users in your organization, including any new users added.
How does MFA work in Satago?
When MFA is enabled, you will:
Sign in with your username and password as usual.
Receive a one-time access code sent to your registered email address.
Enter the code to complete your login.
You will need to enter a new access code each time you log in.
Need help or have questions?
If you’re unsure whether MFA is enabled for your company or need assistance, please contact your Satago Admin or reach out to our support team via the Satago Help Centre.