This FAQ explains how to send an instant (manual) email reminder to your customer using the Satago app.

How to send an instant reminder manually?

1. Go to Accounts > Customers

2. Search for and select your customer’s invoice.

3. Click Prepare instant reminder.

   • The instant reminder uses the Reminder 1 email default template.

   • You can amend the template for this specific email if needed.

4. When you are happy with the template, click the Preview & Send tab.

5. You will see options to:

   • Send a preview to your own email address, or

   • Send directly to your customer.

6. Click Send Reminder Now.

Where can I see sent manual reminders?

Manual reminders and statements are recorded in the Sent messages tab, along with automated messages.

Need more help?

If you have any issues sending manual reminders, please contact our customer support team via the Satago Help Centre.