How do I get help or escalate an issue? (US)
Where to get help, what to include so we can help quickly, and what to do if you're not happy with the answer.
Who helps with what
Question about | Contact |
|---|---|
Your Finance Package, billing, changing plan or cancelling | Sage |
Sage 50 itself | Sage |
CCRI Integrations: installing, connecting or syncing | Sage |
Using Satago: Credit Control, Risk Insights, users, your data | Satago support |
How to get help from Satago
Search the help center. Start with the US articles in this folder.
Ask our support bot in the Satago Help Centre for quick answers.
Raise a request in the Satago Help Centre. Our support team will reply by email.
We don't offer phone support. Our support team works UK business hours (GMT).
When raising a support request, help us help you!
Include:
your company name as it appears in Satago
what you expected to happen, and what happened instead
a screenshot, if you can
for data or sync issues: when you last ran a sync in CCRI Integrations, and what the Status showed
If your issue isn't resolved
Reply to your request and ask for it to be escalated. A senior member of our support team will review it.
Related articles
Need more help?
If you have questions or need assistance, contact our support team via the Satago Help Centre.