Account and billing (US)

Logging in, users, security, billing and cancelling when Satago is part of your Sage 50 Finance Package.

How do I log in?

Go to app.satago.com and choose Sign in with Sage, or select Launch Portal in CCRI Integrations. Use the Sage account linked to your Finance Package. The first time, you'll need to verify your email address.

Why do I see a pricing page when I log in?

Satago can't match your login to your Finance Package. Check:

You're using the right email address. Log in with the email linked to your Sage 50 Finance Package. Logging in with a different email creates a separate account without your plan. If this has happened, contact us and we'll move your plan across. See How do I get help or escalate an issue? (US).
Your Finance Package is active. Check with Sage.
You've connected the right company. If you connected a different Sage 50 company, contact us to move your plan to the right one.

Who bills me for Satago?

Sage. Satago is part of your Finance Package, so you won't receive invoices from Satago. For billing questions, please contact Sage.

How many users can I have?

Your plan includes 1 user. If you need more, see "Upgrading" in What do I get with Satago in the Sage 50 Finance Package? (US).

How do I keep my account secure?

Multi-factor authentication (MFA): go to Admin > Organisation > Users and tick the box to turn on MFA. You'll then enter a one-time code, sent to your email, each time you log in.
Strong password: use at least 12 characters, ideally a passphrase of random words.

How do I change my plan?

Plan changes are handled through Sage. See What do I get with Satago in the Sage 50 Finance Package? (US).

How do I cancel Satago?

Satago is part of your Sage 50 Finance Package, so contact Sage to remove it. To have your Satago account data deleted, raise a request with us. See How do I get help or escalate an issue? (US).